Terms of service

Last updated 2 November 2026

1. About these terms

These terms apply when you buy a care plan or a project from SparkLoom Digital Ltd. If we've agreed separate written terms with you, those take priority over this page.

2. Care plans

• Before your plan starts, we agree its scope and monthly price with you in writing. Email is fine.
• Every plan includes the baseline listed on our care plans page. If your plan includes monthly hours for content changes and fixes, unused hours don't roll over.
• We quote any work outside your plan before we start it, and we won't do chargeable extra work without your approval.

3. Payment

• We invoice care plans monthly in advance through Stripe.
• Invoices are due within 7 days. If an invoice is more than 14 days overdue, we may pause work until it's paid. We'll always tell you before we do.
• We bill hosting, domains, premium plugin and theme licences, and other third-party services at cost.

4. Cancellation

• Care plans roll month to month. Either of us can cancel with 30 days' written notice, and email counts as written notice.
• When a plan ends, we hand back admin access and give you your most recent backup.
• If you cancel a project part-way through, you pay for the work done up to that point.

5. Refunds

• Each monthly fee covers the month it's billed for, and we don't refund a month that has already started. The exception: if we fail to provide the service, we refund the affected period.
• Project deposits are refunded in full if you cancel before we start work.

6. What isn't included

• New features, page builds, redesigns and design work under a care plan. We quote these as separate projects.
• Content writing, SEO and marketing.
• Fixing problems caused by changes that you or a third party make to the site. We'll quote to fix them.
• Outages at your hosting company or other third-party services we don't control.

7. Your part

• Give us the access we need to do the work.
• Let us know before you, or anyone else, makes changes to the site.
• Only ask us to publish content you have the right to use.

8. Your website's data

When we work on your website, we may have access to personal data it holds about your customers. We only use it to do the work you've asked for, keep it confidential, and never use it for anything else. Our privacy policy has more detail.

9. Liability

We carry out all work with reasonable care and skill. We aren't liable for indirect or consequential losses, such as lost profits. Our total liability to you in any 12-month period is limited to the fees you paid us in that period. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law doesn't allow us to limit.

10. Law

These terms are governed by the law of England and Wales, and its courts deal with any disputes.

Questions

Email support@sparkloom.digital.